- For consistant, reliable system operation
- For smaller risks with unplanned costs and easier budgeting for material and service
- We will remind you of the next service visit.
- In GMP/GLP regulated areas defined maintenance intervals are often required.

BASIC, STANDARD, PREMIUM (selected countries only), customized - please inquire.

BASIC: for the smaller budget
STANDARD: Pharma , biotech and food industry
PREMIUM: in GLP/GMP regulated areas

A basic user training is carried out as part of the installation procedure. Please contact your local Eppendorf sales office for more intense training.

-Eppendorf quality and integrity maintained (manufacturer trained technicians)
- Original Eppendorf spare parts
- Audited system and certified OQ reports
- high operating safety
- PREMIUM Plan with warranty extension"

- BASIC (2 visits per year):
Inspection, cleaning, lubricating, Software Update (cost-free SW only), replacement of dispensing tool seals, service function test (384 plate), calibration of level sensor, carrier and vacuum, full documentation

STANDARD (2 visits per year):
BASIC contents plus full function test according to OQ procedures incl. Thermal module validation and OQ certificate

PREMIUM (2 visits per year):
STANDARD contents plus all replaced parts and one year warranty extension

- BASIC: for the smaller budget
- STANDARD: in GLP/GMP regulated areas
- PREMIUM: in GLP/GMP regulated areas; for epMotions from date of purchase

A basic user training is carried out as part of the installation procedure. Please contact your local Eppendorf sales office for more intense training.

This "extra spring set" (we call it a girdle) is included with clamps for 2 liter, 2.8 liter, 4 liter and 6 liter flasks. It is intended to be used with the already installed spring set. This girdle helps prevent large flasks from spinning inside the clamp and reduces the risk of flasks becoming dislodged or scored by the steel clamp. One girdle is already in place on the clamp, the other is packed separately.

To install this extra “girdle”, follow the instructions below:

1. Place the clamp on the platform, aligning its mounting holes with holes on the platform. Secure the clamp in place using the flat Phillips head screws provided.
2. With the first girdle in place, as delivered, on the upper part of the clamp body, insert an empty flask into the clamp.
3. After making sure the sections of tubing are located between the clamp legs, roll the first girdle down the legs of the clamp as far as it can go. The tubing sections will rest against the platform, and the springs will be under the clamp base.
4. Place the second girdle around the upper portion of clamp body (just as the first girdle was initially). Make sure that its spring sections rest against the clamp legs, while its rubber tubing sections sit against the flask, in between the clamp legs.

This is the difference between the Setpoint value and average Actual (Display) value. Please note that all terms above assume that temperatures both inside and outside the chamber are in a steady state of equilibrium.

There is a Temperature Offset function on many of our shakers that allows you to match a "reference point" temperature inside the chamber with the "Actual Value" displayed. Please be aware that matching reference point temperatures to the Actual means you have to deal with many variables such as: significant heat losses due to evaporation; heat gains generated by cultures growing - (slowly at first and much more during their growth phase) and heat generated by the friction of media with the glass at high speeds or use of baffled flasks. Over time, the reference point temperature offset may need to change due to these varying conditions.