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Support Center

Your complete guide to purchasing online and details on delivery, as well as whom to contact if/when you have questions or need additional support.

eShop registration
To complete an online purchase, you must first register with our eShop. Register now, it's fast and easy.
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Are you a first-time customer?
Get the information you need to set up a new vendor account for Eppendorf North America, including our W-9 form.
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Payment options and tax exemptions
We offer a choice of payment options. And if your institution is tax exempt, please make sure you have provided the proper documentation.
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Shipping options, estimated delivery timeframe
Read about eShop's shipping options, order delivery timeframes, and how to qualify for FREE shipping.
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eShop hotline
Dedicated customer support representatives are available to answer your eShop questions and assist with your order.
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Tracking Shipments
Learn where to find the information you need to track your shipment.
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Order cancellations and changes
Should you need to change your eShop order, we'll tell you how to go about it.
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Terms and conditions of sale
Learn about our product warranties, return policy and other purchasing terms and conditions.
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