Your privacy is important to us. You can count on Eppendorf North America to be responsible when gathering your personal information and protecting your privacy.

Although this Privacy policy is not a contract and does not create any legal rights, it does serve as our commitment to protecting your private personal information.

This privacy policy should answer your questions about the sources and kinds of information we collect, how we use it, when it may be shared with others and how we safeguard its confidentiality and security.

Information we collect and how we collect it.

Eppendorf North America, Inc. (“Eppendorf”, “we”, “us” or “our”) collects customer information from different sources to help us better understand and meet our customer needs. We collect customer information in the following ways:

• When you voluntarily provide us with information
• When you visit our websites and your browser interacts with us
• When you make transactions with Eppendorf North America and our affiliated companies: Brinkmann-Eppendorf Services, Inc. and Eppendorf Canada, Ltd.

We also collect information from other sources when providing you products and services such as through local sales specialists.

About this statement.

This statement informs you of our practices with respect to the online collection, use, and disclosure of personal information from this and affiliated Eppendorf North America websites (comprising of www.eppendorfna.com, www.eppendorf.com, www.eppendorf.ca and referred to as the “Site”). Personal information is information that allows us to contact you (such as email address, home address, or telephone number) or other information that, when linked to your name or contact information, allows us to personalize your visit to the Site by providing you with information that suits your interests. We reserve the right to change, modify, add, or remove provisions of this Privacy Statement. Any changes to this Privacy Statement will be posted here, and we encourage you to check back from time to time.

Section 1. Personalization.

Although you may use many features of the Site without completing a registration or sign-up form, visitors who do register or sign up for special services may have access to additional features of the Site. For example, a registered user may access manuals or other technical guides available for download. Our registration sign-up forms may ask you for contact information (like name or email address), demographic information (like zip code or work area). You must provide the information in order to receive the benefits of registration.

We may use the contact information you give us to better tailor your website experience to your interests, and to send you information about us and our services as well as promotional material. We use other information that you provide to us to show you content you may be interested in and to display content according to your preferences. We also use this information within the Eppendorf group of companies in North America in order to enhance your experience on this and our other affiliated websites.

Section 2. Online Surveys/Contests.

From time to time, we may conduct online surveys and contests. These ask you for contact information (like name or email address), demographic information (like zip code or work area), as well as your opinions or experiences with various products or services. A third party may process the results of a survey or contest conducted at the Site. That third party will be subject to a contract with Eppendorf North America, which limits their use of such information only to uses necessary for processing the survey or contest and requires them to abide by certain confidentiality terms. We may use your contact information from our surveys and contests to provide you with information about our company and promotional material, and to contact you when necessary.

Section 3. Supplemental Information.

To enhance our ability to tailor the Site to your preferences, we may combine information that you provide us on registration and other online sign-up forms with data gathered from other sources. For example, we may use software to correct postal codes that are incomplete or invalid.

Section 4. Information Sharing.

Eppendorf North America considers your information to be private and an integral part of our relationship with you. We share information including your personal data with our affiliated companies noted previously that also abide by this privacy statement.

Like other companies Eppendorf North America sometimes uses outside companies to perform certain business-related functions including preparing mailings, maintaining databases and processing requests. When we enter into a relationship with an external company we only provide them with the information they need to perform their specific functions. All of this information is returned to us or destroyed on completion of their services.

Section 5. IP Address and Log Files.

We may use your IP address to administer the Site, to help diagnose problems with our server, to analyze trends, to track users’ webpage movements, to help identify you and your purchasing practices, and to gather broad demographic information for aggregate use.

Section 6. Cookies.

The Site may use a standard technology called a “cookie” or “session cookie” to collect information about how you use the Site. Cookies reside on your computer and help the Site to recognize your computer’s browser as a previous visitor. This information allows us to customize delivery of information. For example, the Site may use cookies to save and remember registration information or preferences that you may have set while browsing the Site and to save your password so you don’t have to re-enter it each time you visit the Site. We use cookies only to gather information as indicated in this policy.

Section 7. Children's Personal Information.

Our Site is generally not directed at children. The Site features and services are designed for individuals who are at least 18 years of age or older. Should we become aware that an individual under the age of 18 has sent us personal information, we will not retain such information except to follow up on product comments or complaints.

Section 8. Your Choices.

You can use our sites without providing personal data, however it may limit your access to informational materials such as manuals, and responses to specific inquires you may have.

Section 9. Your California Privacy Rights.

California residents may request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please send an e-mail to policy@eppendorfna.com.

Section 10. Security of Your Personal Information.

We employ reasonable security measures consistent with standard industry practice, for information collected throughout the Site. We believe that we have adequate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of the information we collect on the Site. We also use internal protections to limit access to users’ personal information to only those employees who need the information to perform a specific job.

Section 11. Sale or Merger.

If Eppendorf North America is sold to, or merges with, another company, you should expect that some or all of the information collected from the Site may be transferred to the buyer/surviving company.

Section 12. Legal Process.

You should be aware that we may be required to disclose your personal information to the government or third parties under certain circumstances, such as in court or regulatory proceedings.

Section 13. Contacting the Site.

If you have any questions about this privacy statement, the practices of the Site, or your dealings with the Site, you can contact Eppendorf North America at policy@eppendorfna.com.

Section 14. European Union and Other Foreign Nations.

The Site is governed by and operated in accordance with the laws of United States of America and is intended for enjoyment of residents of the United States. We make no representation that the Site is governed by or operated in accordance with the laws of other nations. By using the Site and submitting any personal information, visitors from outside of the United States acknowledge the Site is subject to U.S. law, consent to the transfer of personal data to the U.S., and waive any claims that may arise under their own national laws.